Right to cancel

The buyer has the right to cancel the order within 14 days without stating a reason. The cancellation period will expire after 14 days from the day on which the buyer or a third party other than the carrier and indicated by the buyer acquires physical possession of the final goods.

To exercise the right to cancel, the buyer must inform Carlheim danish design group AB, Frejgatan 13, 114 79 Stockholm, Sweden, info@carlheim.com, of the decision to cancel the order in the form of a clear statement (e.g. a letter sent by post or e-mail) and await further instructions from Carlheim. To meet the cancellation deadline, it is enough for the buyer to send communication concerning the exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If the buyer cancels the order, Carlheim will reimburse all received payments without undue delay and in any event not later than 14 days after obtaining the returned products according to below prerequisites.

The reimbursement will be made using the same means of payment as used for the initial transaction, unless expressly agreed otherwise; in any event, no additional fees will incur as a result of such reimbursement. The buyer bears the costs of the return no matter the case and at the risk of the buyer. That includes all additional costs from the return shipping.

Returns
It is important that the buyer feels safe and confident to be satisfied with made purchase. All items have been quality controlled. The buyer may return any unused Carlheim design item in their original packaging for a full refund within 14 days after given cancellation notice and returned intems. Items that have been used are not eligible for returns. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition the return will not be accepted and therefor sent back to the byer. The protective plastic on the front of the watch nor tags and protective coating of other items must not be removed for the return to be approved.

To return a product, contact the customer service department at info@carlheim.com to inform a customer service representative and await further instructions. Carlheim will send out a return label to be used.

Return address:
Carlheim design group AB
c/o Folke
Södergatan 5
SE-692 34 Kumla
Sweden

Make sure to include a copy of the order receipt in the return shipment. The buyer will be responsible for paying shipping fees incurred in the delivery of the return package. We will use our normal distributor DHL express and deduct 17 USD for shipping costs. (Please note that this is the shipping cost, we do not deduct any other costs for returns.)

The return policy is met if the goods are returned within 14 days of cancellation of the order.

Exchanges
The buyer may exchange any unused Carlheim design item in their original packaging within 14 days after receiving the product. To exchange a product, contact Carlheim customer service at info@carlheim.com. A return label and further instructions will be sent out to use for the exchange. A new item will be sent out as soon as Carlheim have received and approved the returned item. Items that have been used are not eligible for exchanges. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition Carlheim will not accept the exchange and will therefor send it back.

Exchange address:
Carlheim design group AB
c/o Folke
Södergatan 5
SE-692 34 Kumla
Sweden

Make sure to include a copy of the order receipt in the return shipment. The buyer will be responsible for paying shipping fees incurred in the delivery of the return package. We will use our normal distributor DHL express and deduct 17 USD for shipping costs. (Please note that this is the shipping cost, we do not deduct any other costs for returns.)

Uncollected packages
Always pick up your package well in advance so it does not have time to go back to us again, as this will incur extra costs for you. Uncollected goods are returned to us. For each package that is not redeemed, we reserve the right to charge you the costs that arise for handling, expedition and return shipping with DHL, currently 30 USD.