FAQ

We are always happy to hear from our customers! If you don't find the answer to your question in our FAQ please let us know. You can get in touch by using our contact form found under CONTACT US or send us an email using info@carlheim.com.

How long time until my watch is repaired?

It will take around three weeks depending on which work that needs to be done.  You will be updated with the progress with the repair of your watch.

Is my watch battery-driven?

Yes, your watch requires a standard watch battery. We recommend that you contact a professional watch dealer to change your watch battery.

What is the size of the straps?
  • Jylland 40mm collection has a strap width of 20mm and the strap length is 115*75mm.
  • Jylland 34mm collection has a strap width of 18mm and the strap length is 115*75mm.
  • Tilfredshed 40mm collection has a strap width of 20mm and the strap length is 110*85mm.
  • Tilfredshed 34mm collection has a strap width of 18mm and the strap length is 110*85mm.
Can I buy a watch with a different strap?

Yes, you can buy straps separately and change on the watch.

The glass of my watch got shattered, what do I do?

Scratches in the glass are not covered by the warranty. Please contact info@carlheim.com and we will help you with this.

How do I adjust the mesh strap on my watch?

You can easily adjust your mesh watch strap using a flathead screwdriver. Adjust the placement of the sliding clasp on the lower portion of the mesh band to fit the mesh strap comfortably around your wrist.

Follow these steps to adjust the strap:

Hold the clasp steady. Place the watch flat on a table or other firm surface. On the adjustable buckle, open the top clasp. You will need a small, pointed object to pry open the mesh clasp.
• Please, do not use a knife blade. The point of the knife could slip and scratch the watch, or you could accidentally cut your fingers with the blade.

Place the flatheaded screwdriver or spring bar tool in the square slot. Lift this piece up, away from the strap - in the direction of the dial, to open it. Warning: Do not leverage the tool against the straight pin it can cause the straight pin to bend.
• If the clasp doesn’t fully open with the use of the screwdriver, use your thumb and index finger to open it completely.

Slide the adjustable buckle to the desired position. Sliding the clasp farther up the mesh strap (towards the watch) will tighten the strap on your wrist and sliding the clasp down the mesh strap (away from the watch) will loosen the strap.

Align the back of the clasp with a groove in the mesh watch strap. Once you’ve found the best position for the watch strap and aligned it with a groove in the mesh strap, close the clasp to lock it in place.

Close the clasp (the piece with the square slot) and press it down toward the strap. This you can do using your finger. Do not apply pressure to the straight pin. You should hear a “pop” sound as the clasp snaps shut.

How do I change the strap on my watch?
For instructions please contact us at support@carlheim.com and we will gladly guide you through the process.
How do I change the date on my watch?

For instructions please contact us at support@carlheim.com and we will gladly guide you through the process.

How do I change the time on my watch?
For instructions please contact us at support@carlheim.com and we will gladly guide you through the process.